The Role:
As a Table Games Assistant Shift Manager, you will ensure integrity and compliance with all company and departmental policies and procedures and state regulations relating to this position.
Responsibilities:

• Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
• Coordinates meetings, files, types and enters data into computer.
• Composes and prepares confidential correspondence, reports, and other complex documents.
• Manages staffing levels according to volume of business.
• Enforces all games procedures and policies.
• Prepares necessary shift and other reports.
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
• Operates in accordance with operating budget.
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Illinois State Gaming Commission regulations and guidelines.
• Hires, trains and manages staff in accordance with organizational and approved departmental policies, practices and programs.
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
• Performs all other duties as assigned.

• Must be 21 to apply.
• Bachelor’s degree preferred.
• Three or more years’ experience in table games supervision and management.
• Knowledge of table games math, procedures, game protection, regulations and training requirements.
• Knowledge of table games, i.e., blackjack, craps, roulette and specialty games.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K) Company Match

• Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Must be able to identify colors.
• Able to work with others while maintaining a positive and professional demeanor.
• Able to work in a noisy and smoky environment.

Full Time
Target Salary Range: $60,000-$67,000 (varies by experience).